INTERACTIONS & CUSTOMER EXPERIENCE
MANAGEMENT CONSULTANT - Interactions and Customer Experience
By 2020 millennials will make up 35% of the global workforce. Considering their powerful effect on trends, digital innovations and workplace culture, new ways of thinking are demanded to attract and retain loyalty of this impatient generation. Together with the new interaction points digitalization creates an increased complexity of customer experience management. Companies that embraces these opportunities have the potential to deliver excellent customer experiences which strengthen their competitiveness and builds stronger customer relationships.
At Cartina we assist our clients become truly customer focused in everything they do. We inspire and support in grasping the opportunities from digitalization and new demands in customer strategy formulation, customer experience management and customer journey mapping.
If you’re passionate about all things digital and the difference it makes to the world, Cartina is the right place to be. We’re a team of dedicated, knowledgeable, pragmatic and talented specialists who all have the same genuine interest. At Cartina, you’ll be among the best minds in digital transformation while working with meaningful client engagements that deliver valuable results. Together, we are building a fast growing digital management consultancy firm with big ambitions to make a difference for our clients.
WHAT YOU BRING TO THE TABLE
- 3+ years of consulting experience within a renowned consulting firm
- Proven and appreciated project manager within digital strategy, digital transformation, customer experience management or customer driven business development
- Genuine interest in how to grow and optimize digital businesses and develop future business models
- Strong analytical skills, genuine team spirit and an ambition to thrive in a challenging and fast-paced environment
- Experience from managing complex projects and stakeholder management
WHO YOU ARE
- Curious with a great hunger for new knowledge – in your own personal development and in learning others
- Brave and embrace change – you challenge assumptions and aspire change, being a guiding inspiration for our future
- Passionate and playful – you bring energy to the workplace and care about your colleagues
- You live and breathe digital